In August 2022 IDC conducted a U.S. web-based survey (n=529) on behalf of PwC and UiPath to better understand citizen automation programs in North America and their impact on an enterprise’s automation agenda. The survey identifies:
The impact and value citizen automation programs achieve compared to organizations that do not offer these programs.
How successful citizen developers are rewarded, how their careers advanced, how they spend their time, and their key challenges.
What features are offered in citizen automation programs to train, support, and advance citizen developers.
This InfoBrief will be useful to center of excellence (COE) teams interested in, planning to offer, or upgrading and expanding a citizen automation program.
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