Pandemic learnings: How upskilling prepares your workforce for future disruption
The pandemic put virtual meetings and collaboration tools in the spotlight, pushing employees unfamiliar with these platforms to build new skills to get their work done. But there were more important skills, as company executives quickly realized, needed to maintain business continuity across a remote workforce.
The ability to adapt, pivot and work differently were essential for sustaining productivity and service levels—even as headcounts were frozen or reduced. At the same time, companies realized that greater mental flexibility, and the capacity to change ways of working on the fly, are better predictors of success in the face of unexpected disruptions.
While many employees easily acclimated to remote work, others had difficulty adjusting. Those who struggled needed digital skills training and coursework that encouraged innovation and creativity in decision making and problem solving.